Sierra Vista Area Chamber

Client Service Coordinator

Accent Care
Job Description
Description:  The Client Service Coordinator is responsible for monitoring and supporting the daily activities of services being provided to clients in accordance with state regulations and company policy, while ensuring quality coordination of service for our clients and Care Partners.

Main Duties and Responsibilities include:
  • Coordinates utilization of Care Partner teams to ensure fill rate expectations met
  • Responsible for scheduling and monitoring/reporting all required client visits by field supervisor
  • Processes and communicates authorization and schedule changes to ensure coordination of service and client satisfaction
  • Functions as liaison for Field Supervisors in communicating with payer Case Management teams
  • Supports recruiting and onboarding needs of team
  • Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current employees
  • Researches and resolves payroll and billing questions under direction from the Client Service Manager
  • Maintains a commitment to the values and mission of AccentCare
  • Complies with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and documentation Standards
  • Performs other duties and special projects as assigned

Qualifications:

  • Staffing experience preferred
  • Previous home health care or home care experience highly desirable
  • High School or GED required.
  • Must be bi-lingual with fluency in Spanish
    Skills:
  • Excellent verbal/written communication skills
  • Excellent time management and organizational skills
  • Ability to meet or exceed tight deadlines
  • Ability to work in an ambiguous environment
  • Ability to effectively multi-task
  • Ability to utilize effective problem solving skills
  • Strong presentation and training skills
  • Strong customer service skills with internal/external clients
  • Excellent Conflict Management skills
  • Knowledge of State requirements
  • Able to work in variety of environmental conditions
  • Must be conscientious and ability to understand needs of aged and disabled

Work Environment/Demands of Position:

  • Travel-position requires minimal business travel and a valid Driver's License
  • Physical Demand-light physical effort, standing, bending, stooping for extended periods.  Operating light office equipment, handling medium weight materials and/or equipment
  • Dexterity-light dexterity, using data processing equipment, long period of standing/sitting
  • Mental Demand-moderate to high degree of concentration due to volume, complexity, and/or "pressure" of work
  • Working Conditions-clean working conditions with no disagreeable factors

Attractive Benefit Package:

  • Insurance and Health & Wellness
  • Medical, Dental and Vision coverage
  • Life Insurance
  • Short- and Long-Term Disability
  • Flexible Spending Account (FSA)
  • Health Saving Account (HSA)
    Additional Benefits:
  • 401k (automatic enrollment)
  • Paid Holidays, Paid Time Off
  • Tuition Reimbursement
  • Continuing Education Units (CEU) Reimbursement
  • Employee Assistance Program (EAP)
     
     
Contact Information

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