Sierra Vista Area Chamber

Customer Service Representative

Teleperformance - USA Sierra Vista
Job Description
Customer Care Professional

About the Company:
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 147,000 computerized workstations, with more than 220,000 employees across 340 contact centers in 65 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.
 
Teleperformance is not a telemarketing company.  We answer incoming calls and provide customer service and technical support for the customers of many familiar Fortune 500 companies. Teleperformance specializes in resolving the issues that naturally arise with products and services that are used by the American population every day. If you have ever called in to resolve an issue you are having with a mobile device, computer, satellite or cable TV system, utility service or even with your financial services, chances are high that you have spoken to a Teleperformance employee.

We offer a 40-hour work week, with a set schedule, and excellent benefits with the opportunity to earn Bonuses.
   
Primary Duties, Responsibilities and Requirements: 
  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot equipment and system problems
  • Problem solve to help customers resolve issues on first call 
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries 
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping
  • Assisting the customer with the correct price plan
    Job Requirements

    Customer Care Professional

    Qualifications:
  • 6 months Contact Center experience/Customer Service preferred
  • Must be at least 18 years of age
  • Type 25 wpm
  • High School Graduate or GED
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills 
  • Must have availability to work various shifts 
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative
  • Must be able to pass a Federal Background Check and Drug testing
  • Possess a high level of Professionalism
  • Proven experience in overcoming unexpected difficulties and using logical problem solving skills
  • Ability to understand and empathize with customer’s issues
     
Contact Information

Executive Club Members
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