Direct Care Worker
Services that are not authorized include: cleaning up after parties, preparing meals for the entire family or their guests, washing dishes used by the family or guests, babysitting, spring cleaning and cleaning up after other residents who might live in the home. Your responsibility is to the member and his or her needs. Laundry is limited to the member’s clothing, bed and bath linens. You are not required to do the laundry for other residents of the home. However, if you are caring for a member that has a spouse, you may prepare a larger meal so there is enough for the spouse and you may include their laundry at the same time as you are washing the member’s laundry. Please use good judgment in making these types of decisions. Should you have a question regarding what you should or should not be doing while in the member’s home, call your Good Neighbor supervisor for further instructions.
Services are provided in accordance with the member's individualized care plan. Your Good Neighbor supervisor will provide you with a member specific orientation, DCW assignment sheet and requirements before you begin providing services. All approved services for each member must be provided at the member’s home address given by the Operations supervisor. Only when approved by the case manager are services provided at a facility or other address.
Immediate family or relatives providing these services must adhere to the member’s Individual Service Plan as developed by the case manager and provide those services and tasks as defined within the specifications.
For members who exhibit additional medical or social problems or changes in existing conditions during the course of service delivery, the personal care provider is responsible to inform Good Neighbor of the possible need for additional services.